Frequently Asked Questions
You have questions. We have answers.
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What does Suite & Sandstone actually do?
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We turn your existing Airbnb/Booking.com/PMS exports into a daily insight layer:
a clean dashboard, a 9am “what changed” alert, and a short AI explanation of key trends.
No extra software. No training. No logins for your owners.
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Do we need to install anything?
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No. Everything is built from the data you already export.
You upload your CSV files to your private folder, and we handle the rest.
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Which PMS and channels do you support?
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Most of the common systems used by small–mid PMCs, including:
Airbnb, Booking.com, VRBO, Hostaway, Guesty, Cloudbeds, Smoobu, Uplisting, and Excel/Sheets-based exports.
If your data lives in CSV or Spreadsheet format, we can work with it.
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Is the dashboard live?
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The dashboard updates as soon as new data is uploaded to your secure folder.
Most PMCs choose daily refresh (every morning), but you can opt for 3-day or weekly updates during the pilot.
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How long does the 30-day pilot take to set up?
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Most PMCs are fully live in 5 days:
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Day 1: Kickoff + data access
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Day 3–5: Exec dashboard
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Day 10: Daily alerts
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Day 30: Insights pack + next-step recommendations​
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What if our data is messy?
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That’s normal.
We standardise your data, fix duplicate fields, unify channel codes, clean cancellations, and build a consistent KPI dictionary so your reports always match.
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Will my team need training?
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No.
Everything is built for operators, not analysts.
If you can read Airbnb/Booking.com data, you can understand this dashboard.
And the daily alerts show you the important changes automatically.
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How often do owners get updates?
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We don’t give owners logins.
Instead, your team uses the dashboard + insights to push clearer, more proactive updates to owners (if you choose).
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Are uploads secure?
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Yes.
You get a private, client only upload space.
Your data is processed securely and never shared.
We do not store payment details or PII.
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Do you replace our PMS reporting?
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No — we build on top of what you already use.
PMS systems generate raw data; Suite & Sandstone turns that data into actionable daily insight.
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What happens at the end of the pilot?
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You choose whether to pause, continue month-to-month, or extend your plan.
There’s no lock-in, and you keep all dashboards created during the pilot.
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What if we don’t upload data on time?
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Your dashboard will simply show the last available snapshot.
You can upload at any point, and the next refresh will update.
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Is there a contract?
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No long-term contracts.
The pilot is a fixed price, and ongoing service is month-to-month.
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Do you offer support?
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Yes, during the pilot, support is included.
Afterwards, you get priority email support, and dashboard enhancements are available as add-ons.
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Still got more questions? Drop us an email at hello@suiteandsandstone.com